1. The purpose of terms and conditions

The ISABELLA website
There are the terms and conditions governing the use of this website and the agreement that operates between customers and IBL Imports (H.K.) Limited (hereinafter referred to as “Terms and Conditions”). The Terms and Conditions set out the rights and obligations of all users (hereinafter referred to as “you”/“your”/“customer(s)”) and those of IBL Imports (H.K.) Limited (hereinafter referred to as “us”/“our”/“we”/ “ISABELLA”) in relation to the goods/services offered by us through website or any of the other websites to which we may link.

Customers accessing this website  www.isabella-asia.com , (herein after referred to as “the Website”) of from, or with shipping addresses in, Hong Kong are subject to the following Terms and Conditions. This customer information and these General Terms and Conditions shall apply to your use of, and all orders for the sale of good placed through the Website. The General Terms and Conditions apply equally to those goods ordered using the Website by direct order or through an account which you may establish through the Website. By placing an order with ISABELLA, you confirm that you have read, understood, and accepted these General Terms and Conditions and the  ISABELLA Privacy Policy and Statement. If you object to any of these General Terms and Conditions or those of  ISABELLA’s Privacy Policy and Statement, please discontinue using the Website and refrain from placing an order (as applicable).

 ISABELLA reserves the right to make changes to these Terms and Conditions. The goods and prices on the Website are also subject to change. Customers should revisit this area of the Website immediately before placing an order. You agree that, by placing your order, you unreservedly accept these Terms and Conditions, having read them. If you don’t agree to all of the Terms and Conditions and the Privacy Policy, do not place an order. Any changes will only be effective once they are published on this Website.

This Website is not intended for use by children, especially those under 10 years of age. If you are under eighteen years of age, you must obtain the consent of your parent or legal guardian before disclosing any personal information or making any purchases from this Website


Please refer to our Privacy Policy for information on how ISABELLA collects, uses and discloses personally identifiable information from its customers.

2. Owners of this website and parties to any purchase agreement

This Website is owned and operated by  ISABELLA , which is a duly registered Hong Kong company.

ISABELLA reserves the right to amend terms & conditions and of final decision on all matters of disputes.

If you have any complaints or wish to assert any applicable claims in relation to goods you have purchased by this Website or for any inquiries or complaints in relation to this Website. Our Customer Service can be contacted as below: 
Telephone:  2713 0000

Email:   cc@isabella-asia.com

whatsapp, wechat (852) 96878877

Monday to  Friday (excluding public holidays): from 09 :00 to 18:00 

  1. Use of the Website(about unlawful usage of our website)

You agree to use the Website solely for those purposes permitted by these Terms and Conditions. You are fully responsible for all equipment and software used to access the Website and the authenticity of all information contained in your order.

You must not: 

– use the Website directly or indirectly for any activity that breaches any laws, infringes on a third party’s rights, is unlawful, or breaches these Terms and Conditions;
– use the Website directly or indirectly to unlawfully post or transmit any information or material that is obscene, indecent, contains offensive language, defames, abuses, harasses, stalks, threatens, menaces, offends, or restricts any person, or which prevents any other user from using or enjoying the Website;
– use the Website directly or indirectly, or use any service provided on the Website, to conduct surveys, contests, pyramid schemes, or send chain letters, junk email, or any other duplicative or unsolicited messages (for commercial use or otherwise);
– attempt to gain unauthorized access to the Website or use another person’s name, or registration account and/or password;
– create a false identity for the purpose of misleading others about the identity of the sender or about the origin of a message;
– tamper with, hinder the operation of, or make unauthorized modifications to the Website;
– knowingly transmit any virus or any other disabling feature to the Website;
– advertise or offer to sell or buy any goods or services on the Website; or
– collect information about others, including email addresses, without their consent.

(About external website, e.g. Facebook)
The Website may contain links to external websites. These websites are not part of the Website and, unless otherwise indicated, are not under  ISABELLA’s control.  ISABELLA has no responsibility for the contents of any linked websites. Access to these sites is at your own risk.

 ISABELLA may monitor, review, retain, and/or disclose any information on the Website as necessary to satisfy any applicable law, regulation, legal process, or governmental request.

4. Electronic communications(Registration means consent to be contacted by us)
When you visit this Website, order any goods from this Website or send emails to, you are communicating with us electronically. Visits to, orders from, or emails sent to the Website are considered electronic communications. You acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. 

Unless ISABELLA is otherwise advised by you, the user, registering your contact details automatically gives your consent to being contacted directly by ISABELLA by phone or electronic message (or by other electronic messaging means) without prior written consent. Please be aware that your information (including your contact information) is required to enable  ISABELLA to complete your purchase of the goods offered on this Website. By registering with  ISABELLA, you are expressly consenting to such use of your data. Registration cannot be completed without this consent, and you provide your consent by clicking on the “Submission” Button when you are creating your account. If you object, those parts of the Website that do not require registration will be available for your use. If you decide to register at a later date, you may view and modify your data anytime by selecting Profile from the website menu.

5. Applicable law

Any purchase agreement shall be governed by the laws of Hong Kong. Any dispute arising from, or related to, such agreements shall be subject to the non-exclusive jurisdiction of the competent Chinese courts of the place where ISABELLA IBL Imports HK Ltd.’s domicile is.

6. Order Packaging

All jewellery purchased from ISABELLA Online Store is delivered in an exclusive ISABELLA gift box

At checkout, it is not possible to ship one order to multiple addresses.

7. Track your Order

When your order is dispatched, you will receive an email with a tracking number. Please use the tracking number to locate your parcel on the courier website. Please note that you will not be able to track the delivery status until the day when you received your tracking number.

8. Delivery Process

Our orders are sent via courier service or by registered post provided by SF Express or Post Office or UPS depends on the area and must be signed for upon delivery. If there is no one available to sign for a delivery then the parcel will be returned to the depot. The courier may contact you over the phone to arrange a re-delivery or pick up at depot at your convenience. Please note that your parcel will be available at the depot on the next 1-2 business days from the first delivery attempt.

Free delivery will be applied automatically to your order in checkout when the net purchase amount is over a specified amount which depends on the district you live.

9. English Prevail

In the event of any discrepancy and inconsistency between the English version and the Chinese version of these terms and condition, the English version shall prevail.

10. Return & Exchange Policy 

Return Policy

For hygiene reason, we regret to advise that we do not accept return of all earrings products unless there is any defects on the earrings already when they are sold.  

Exchange Policy

ISABELLA are unfortunately unable to offer exchanges on items ordered online. 

If you have any question upon receipt of the goods, please contact our customer service at cc@isabella-asia.com, whatsapp, wechat at 852-96878877.

11. Pricing difference

As a retail business our prices change in response to trends, stock and demand from the consumer. As such we are not able to refund the difference.


In order to make purchases on our website, you will be required to provide your personal details. In particular, you must provide your full legal name, phone number, e-mail address and other requested information as indicated.

You will be required to provide payment details that are both valid and correct, and you confirm that you are the person referred to in the billing information provided.

The website is available only to individuals and others who meet the ISABELLA terms of eligibility, who have been issued a valid credit card by a bank acceptable to ISABELLA, whose applications are acceptable to ISABELLA and who have authorised ISABELLA to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. ***ISABELLA reserves the right to restrict multiple quantities of an item being shipped to any one customer or shipping address and reserves the right to not fulfil an order and process a full refund accordingly.

By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where ISABELLA feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/ debit card number, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.


ISABELLA accepts credit cards, Alipay, Wechat, Payme and FPS to purchase your item/s.


If your order is processed successfully, you will receive a confirmation email as your proof of purchase. You can also check the status of your order by logging into your online account.

Order cannot be Cancelled

Once your order is confirmed and paid via the website, we do not allow any order cancellation. If there is any problem in the order, please notify us immediately by emailing us at cc@isabella-asia.com including your order number, name and state out the problem clearly


If the item is in stock it can be shipped within 5-12 working days. If the item is not in stock and needs to be made to order it will normally be shipped within 30 working days. We will notify you if your order will take longer than normally expected due to delayed at our workshop. Pre-order items can take between 5-12 weeks to be shipped.


Hong Kong   

Prices shown on the website are NOT inclusive VAT. Orders are dispatched from  Hong Kong.

If you want to check custom duty and tax, please go to the link provided below :


Rest of the World (Duty and Tax are not included)

Prices shown on the website in USD or HKD which are exclusive of VAT or GST and the order will be dispatched from  Hong Kong. (ISABELLA ships these orders on a DDU (Delivery Duties Unpaid) basis, which means no duties and taxes are included in the final purchase price and any incurred in the destination country are solely the responsibility of the customer. You will be invoiced for these costs directly by our shipping partner or your local customs office. As a recipient you are liable for all import duties, customs and local taxes levied by the country you are shipping to and payment of these are necessary to release your order from customs upon arrival. If you require further information on these duties and taxes we recommend you contact your local customs office directly before accepting these terms and conditions. For more information, please refer to our Shipping Info.


Prices online are subject to change and we reserve the right to amend these without prior notification.

ISABELLA sells in USD and HKD if your bank is issued in another currency. We cannot be held responsible for any differences in exchange rates at the time or purchase or refund. 


Sale products are sold on a “first come-first served” basis and are available whilst stocks last. We will confirm stock availability within seven days of your order and unsuccessful orders will be refunded accordingly.

No price adjustments for prior and pending orders will be granted. Promotional offers cannot be used in conjunction of any other online promotions.


Any and all promotional activity offered by ISABELLA are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed within the validity.

14. Copyright and trademarks

Copyright of the Website and the contents included on the Website belong to  ISABELLA or its licensors.

The trademarks, logos and service marks (collectively the “Trademarks”), which you see on this website, are registered and unregistered trademarks of ISABELLA and are licensed to ISABELLA by third parties. Nothing contained on the website should be construed as granting, by implication or otherwise, any license or right to use any trademark displayed on this website without the written permission of ISABELLA or such third party who owns the trademark. Your misuse of any trademark displayed on the website, or any other content on the website, except as provided herein, is strictly prohibited.

You are provided access to the Website only for your personal use and to purchase goods offered for sale on the Website. Without the permission of ISABELLA, and subject to applicable laws, you MUST NOT :

– store, distribute, perform, communicate to the public, adapt, or create derivative works from any part of the Website; or
– commercialize any information or services obtained from the Website.

The trademarks used on the Website (if any) are the trademarks of  ISABELLA or of a third party.

Nothing on the Website should be construed as granting any license to use any trademark without the permission of the owner.

(Trademark warning) You MUST NOT use any  ISABELLA trademarks:

– as, or as part of, your trademark;
– in connection with goods or services that do not belong to  ISABELLA;
– in a manner that may be confusing, misleading, or deceptive; or
– in a manner that disparages ISABELLA, its information, services, or its Website.
If you conduct any of the above mentioned activity or activities, which lead  ISABELLA to suffer any loss or any adverse impact,  ISABELLA will reserve the right of recourse.

15. Disclaimer and limitation of liability

 ISABELLA will provide all contents and other services on the Website in good faith and will use reasonable endeavors to ensure that the information on the Website is accurate and current at the date of publication. However, to the extent permitted by law, ISABELLA is not liable for any inaccuracies, errors, or omissions in the content, including content relating to the description of goods, which ISABELLA has tried its best to maintain correctly at the existing technology level. However, such information shall not be regarded as any kind of undertaking from ISABELLA. The information on this website shall be taken as the reference of the products description. While all reasonable efforts are made to ensure that the description of goods on the Website accurately portrays the actual article, variances may occur between depictions and the actual article.

ISABELLA will not be liable to you or any other third party by reason of our withdrawing any goods from this Website, whether it has been sold or not, removing or editing any material or contents on this Website or for refusing to process or accept an order.

Merchandise listed on this website are available while stock lasts and the photos shown are for reference only. Those items sold are non-refundable and non-exchangeable.

If the merchandise be found defective, exchange of merchandise (in the original packaging) may be arranged provided that the customer informs ISABELLA via the contacts in section 2 of this terms within 7 days upon receipt of merchandise. The receipt of merchandise will serve as a proof of purchase.

ISABELLA’s liability for breach of such a term will, to the extent permitted by law, be limited to, at its discretion, the supply of the relevant service or services or the payment of the cost of having the goods or services supplied again.

To the extent permitted by law and, except as provided for by these Terms and Conditions, ISABELLA (and its officers, employees, agents, or related corporate bodies) is exempt from all liabilities, however caused, (including in contract, negligence, or otherwise) for any losses, damage, costs, or expenses suffered by you or claims made against you in connection with:

– your use of the Website;
– any lack of availability, interruptions, delays in operation, viruses, internet access difficulties, or equipment malfunctions in relation to the Website;
– any failure to provide the Website;
– any goods supplied, offered, or advertised on the Website, which have met the manufacturing requirements set up by the relevant laws and regulations and have no manufacturing defects; or
– your purchase of any goods or services offered by ISABELLA for sale on this Website.
To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind.
Nothing in this paragraph will affect your statutory rights as a consumer.

16. Indemnity

To the extent permitted by applicable law, but without excluding anything that may not lawfully be excluded in the case of consumers, you hold  ISABELLA and its affiliates, employees, agents, representatives, and its third party service providers harmless from any and all claims and liabilities (including fees incurred on a solicitor-client basis) that may arise in connection with your use of this Website, your purchases made from this Website, and the use of ISABELLA goods, which bear no manufacturing or other defects set up by relevant laws and regulations.

17. Termination

ISABELLA may suspend, terminate, or limit your access to the Website effective immediately, if, in its reasonable opinion, these Terms and Conditions have been breached.
ISABELLA may, at any time, suspend, limit, or terminate any service provided on the Website or all access and use of the Website.

18. Cookies(First party Cookies) 

Cookies are a standard for storing small pieces of data on your computer. Any web server (including this one) may store one or more cookies in your browser or request your browser to transmit the data to the web server.

 ISABELLA may use cookies to control the display of advertisements, to track usage patterns on the site, to deliver editorial content, to record registration, and to personalize information. For example, if you register on any part of the Website, you can opt to save your user name and password on your computer.  ISABELLA can provide this function by placing a cookie on your computer.. In terms of Privacy Policy and Data Protection (please refer to the relevant sections on this Website), its cookies may contain personal information and may be shared with related corporate bodies. If you don’t want cookies, your web browser likely includes an option that allows you to disable them. However, if you set your browser to refuse cookies, some portions of the Website may not function properly. While your individual information is protected as outlined above, ISABELLA reserves the right to use aggregated, anonymous data about its users as a group for the use and management of data statistics and analysis.

19. Your purchase agreement   
This section applies to any order made through the Website (either through a direct order or through the establishment of an account).

i. Any orders made through the Website (either through a direct order or through the establishment of an account) constitute a binding agreement for you to conclude a purchase agreement with ISABELLA. A binding purchase agreement only comes into existence when ISABELLA accepts your order by dispatching the goods ordered by you to an affiliate delivery service and sending you an email.  ISABELLA will notify you when goods are dispatched by sending you an email. The Terms and Conditions apply to, and are incorporated into, any purchase agreement for goods purchased on the Website.

You will be charged the prices and fees displayed on the Website at the time that your order is submitted. The price of an item cannot be confirmed until an order is submitted. During the checkout process, you can make payment via an online payment method on this Website. If ISABELLA does not accept your order and funds have already been deducted from your account, they will be fully refunded.

 ISABELLA reserves the right to limit the number of products (or the number of a particular SKU) that may be sold to a customer.

ISABELLA reserves the right to reject orders from customers if there is reasonable belief that customer is in violation of these Terms and Conditions, or if customer is engaging in fraudulent or other criminal activities.

ii. Reservation of performance in case of goods being unavailable

ISABELLA does not warrant and cannot guarantee that goods ordered will be available at all times.

Also, if the goods ordered are no longer able to be supplied to you within thirty days of your order being accepted, ISABELLA can withdraw from, and terminate, any purchase agreement entered into with you for those goods. If ISABELLA withdraws from and terminates a purchase agreement, then it will immediately inform you by email and will immediately refund any fees or charges already paid by you for those unavailable goods.

iii. Price and additional costs 

The total amount for any goods ordered must be made as a single payment. The total amount of your order, including all costs such as packaging and delivery, will be displayed during the checkout process when you submit your order.

iv. Terms of payment 

Unless otherwise stipulated herein, the purchase price for all goods ordered is due and payable when you have finished shopping and placed your order. Payment may be made via an online payment method on this Website. 
You may not make any set-off claims against ISABELLA’s claim for payment unless the amount set-off is not disputed by ISABELLA or has been the subject of a final and binding judgment against ISABELLA.

Prepayment: For special orders (e.g. high order amount, Limited Editions) ISABELLA offers the possibility to pay via prepayment. Your order will be processed upon receipt of your payment into our bank account. The amount is due for payment immediately.

Please transfer the amount to the account listed in the checkout process using your order number as payment reference. Please note that your bank may charge additional costs for different bank transfers.
In case the payment amount is not transferred to our bank account within 7 business days after receiving the order confirmation, ISABELLA has the right to cancel your order. 
An invoice will also be sent with your package. 

v. Delivery and reservation of title 

Orders will be delivered to the delivery address stated in your order. Deliveries are made by the delivery service appointed by ISABELLA. You will be advised of the contact details of the delivery service when your order is accepted.

ISABELLA makes reasonable efforts to ensure that orders are delivered within the estimated time frame specified on this Website or such other time frame as notified to you when your order is accepted. However, ISABELLA makes no guarantees in relation to estimated delivery times.

You agree that the products ordered and sent to you remain ISABELLA’s property until full payment has been received by ISABELLA. ISABELLA requires full payment prior to the dispatch of the purchased goods to the delivery service.

All goods purchased from this Website are delivered pursuant to a contract with ISABELLA’s delivery service. This means that the risk of loss and title for the goods passes to you upon the delivery of the goods by ISABELLA to the delivery service. ISABELLA is not responsible for the risk of loss of goods during their delivery to you by the delivery service, unless otherwise advised.

vi. Liability in relation to goods 

ISABELLA’s liability is limited in accordance with the section entitled Disclaimer and Limitation of Liability, which also applies to any purchases of goods offered on the Website. Please refer to this section. However, the provision does not affect your statutory rights as a consumer under product sale-related regulations.

vii. Prohibition of assignment

You may only assign or transfer your rights of any purchase agreements to a third party with ISABELLA ‘s prior written consent.
ISABELLA may transfer, assign, sub-contract or otherwise dispose of any purchase agreements, or any of our rights or obligations arising under it, at any time during the term of the agreement. For the avoidance of doubt, any such transfer, assignment, charge or other disposition will not affect your statutory rights as a consumer or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by ISABELLA to you, whether express or implied.