CUSTOMER SUPPORT

Frequently Asked Questions

Ear-Piercing FAQs

Prior to the service, you will have a personalized ear shape analysis with an overall review, choose your favorite and suitable piercing-earrings according to your ear shape and needs, and learn the aftercare method after completion of the ear-piecing process. The entire process may take around 30 minutes. For more details of the ear-piercing steps, please read the page of Ear-Piercing Esthetics.

Getting a piercing may cause mild discomfort, similar to the pain from an injection that young children can handle. The use of a hand-pressure piercing instrument has reduced the pain when the earring post punctures the earlobe. Once the earring is in place with the safety clutch, it marks the end of the piercing process and the start of an enjoyable journey of wearing beautiful earrings.

Each person possesses a distinct ear shape and structure, with even the left ear differing from the right. Customizing the position of ear piercings based on the individual’s ear shape and the size of their left and right ears is imperative. Achieving symmetry and precise alignment of the piercings is paramount for an impeccable look when wearing earrings. Professional ear-piercing techniques rely heavily on precision to ensure optimal results.

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Aftercare FAQs

Please bring this booklet with you on the appointed date for service. For the First Check a week after piercing, we will check the condition of your new piercing and recommend a proper aftercare method. Three months later, an Ear Healing Check will serve to examine the healing progress of your piercing, to practice putting on and removing earrings and to understand the ear care method after healing. If you experience mild discomfort, please feel free to have an earlier Check. Minors must be accompanied by a parent at every Check.

We suggest to avoid shampooing on the first day and swimming or vigorous exercise during the first week. Cleanse the piercing immediately after shampooing, swimming, exercising or perspiring heavily. To prevent bacterial infection, always keep your hands away from the piercing except during the procedure.

Redness, swelling or pain are all the abnormal results of ear-piercing and may be associated with the health condition or habits of certain individuals or the level of aftercare they administer to themselves. These symptoms could also be related to bruising / snagging or an allergic reaction to metal / antiseptics, in which case please consult your doctor or Ear-Piercing Specialist at an early stage. If the piercing is infected, discomfort persists, repeats, worsens or aggravates, especially in the case of helix piercings which are more prone to complications, consult your doctor immediately for appropriate treatment, remove the piercing-earrings and discontinue using ear care lotion.

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Earrings FAQs

Please know that the crystal pearl is made in Austria. Its luster and color effect are close to those of the top-rated pearl and it is durable.

Nickel-free hypoallergenic earrings, the black stone is top grade zircon, and the metal part is pure silver with an anti-fading outer layer. The earring sizes are 5mm, 6mm and 7mm for selection.

The crystal beads only need to be wiped clean with slightly damp cotton occasionally, and after they are completely dry, placed in a box or bag for protection, and you can enjoy them for many years.

The rhodium used in sterling silver and 14K white gold has an anti-fading effect. The most important thing is to use ear piercing care liquid to clean the front and back of the ear holes and the earring needle rods before wearing and after taking off the earrings to keep them clean and dry.

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1. General Enquiry form

Please fill in the enquiry form and click the “submit” button, we will reply you the next working day.

    2. Ear Piercing booking form

    Complete this form and click the “Submit” button, we will confirm your appointment the next working day.

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      You are welcome to contact us for more information.